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A real person reads every message. We reply within two working days, and we publish corrections openly when we have got something wrong.
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Direct contact
| press@chavoloop.co.uk | |
| Response time | Two working days |
| Hours | Monday to Friday, 09:00–17:30 UK time |
What we cannot help with
We are not an operator and we hold no customer accounts.
We cannot access, unlock, verify, credit or close an account with any casino brand, and we cannot
intervene in a payment dispute. Contact the operator's own support team first. If they do not
resolve it within eight weeks, escalate free of charge to their alternative dispute resolution
provider, whose details every licensed operator must publish. Complaints about a licensee's
conduct can also be reported to the Gambling Commission.
If you need support with gambling itself rather than with a review, the National Gambling Helpline is free and open 24 hours a day on 0808 8020 133. See our Responsible Gaming page for every route to help.
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